Background & Objectives
Grainger wanted a customer-facing website that managed every aspect of the My Grainger experience for residents of their developments. The customer portal would allow users to book different facilities, make payments, receive updates and much more.
In addition, a re-platforming of all their existing websites into a single pipeline to enable reusability and ease of maintainability.
To successfully deliver on the requirements set by Grainger, at a high level, the objectives outlined were:
- Ideate designs based on UX research and customer feedback.
- Develop a unified architecture for the new customer-facing sites
- Inject an Agile mindset into the existing ways of working
- Increase operational efficiency by reducing tenant issue resolution times