Background & Objectives
In recent years, the insurance industry has undergone significant transformation. Driven by tech innovation, companies recognise the potential of AI to help improve their operations and enhance their ability to serve customers.
ARAG is on a journey to leverage these new technologies, and the opportunity to continuously improve on their services. The first of which is their core service in claims-handling.
ARAG’s goal is simple to state, yet ambitious to achieve:
Shorten the average claim handling time from 9 hours to 3 hours.
To help achieve the goal, the key project objectives outlined were:
- Faster claims handling by automating document processing
- Improved customer experience through reduced administrative burden
- Cost savings by automating routine tasks